Shipping policy
Thank you for choosing Bellini Candle Co! We are committed to providing you with a seamless and enjoyable shopping experience. This Shipping Policy outlines important information regarding the shipping and delivery of your candle orders. Please review the following details:
ORDER PROCESSING: We strive to process and ship orders as quickly as possible. Orders are typically processed within 2 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods.
SHIPPING METHODS AND CARRIERS: We offer various shipping methods to accommodate your needs. The available options will be displayed during the checkout process. We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders.
SHIPPING RATES: Shipping rates are calculated based on the weight, dimensions, and destination of your order. The applicable shipping charges will be displayed during the checkout process.
SHIPPING DESTINATIONS: We currently only offer shipping within the United States.
DELIVERY TIMES: Delivery times may vary depending on your location and the shipping method selected. Once your order is shipped, you will receive a shipping confirmation email with tracking information. Please use the provided tracking number to monitor the progress of your shipment. While we strive to meet estimated delivery times, please note that unforeseen circumstances or external factors may cause delays that are beyond our control.
ORDER TRACKING: We provide order tracking services for all shipped orders. You can track the status of your shipment by using the tracking number provided in the shipping confirmation email. If you have any questions or concerns about the delivery of your order, please contact us and we will be happy to assist you.
DAMAGED OR LOST SHIPMENTS: We take great care in packaging our candles to ensure they arrive in perfect condition. However, if you receive a damaged package, please contact our customer service team within 5 days of delivery. We may require photographic evidence of the damaged package and/or candles to process a replacement or refund. In the case of lost shipments, please notify us, and we will work with the shipping carrier to resolve the issue.
ADDRESS ACCURACY: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order is processed.
INTERNATIONAL SHIPPING: Not available at this time
If you have any further questions or concerns about our Shipping Policy, please contact our customer service team. We are here to assist you and ensure a smooth and satisfactory delivery of your candle orders.
Bellini Candle Co
